Customer Service Center

Logo Customer Service Center

To prevent your supply chain from breaking, for constant availability of your facilities at low stock, you need all time access to a fast, reliable service team. With Systec & Services, this is guaranteed.

Systec & Services offers a 24/7 helpdesk that ensures individual and reliable maintenance services (Service Level Agreement SLA), as well as transparency of maintenance work for our customers. Thereby fast and solution-oriented help is assured.

Benefit from a helpdesk you can contact by phone or by remote-access, from a reliable and fast maintenance service for your software solutions and IT system components, from optimal service transparency, dependable direct contact with our service team – and much more.

Scope of Delivery

  • Helpdesk: We help fast – on the phone or via a direct remote-access to your system.
  • Reliable maintenance service: Coordinate your requirements with us, in which frequent intervals our technicians should service your software solutions and IT system components.
  • Transparent control: You receive a service log book from us, which provides you a complete and structured overview of all maintenance activities.
  • Fast, solution-oriented help: Our technicians support you by telephone or directly onsite, depending on your specific requirements.
  • Service hotline: for registered customers
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