INDIVIDUAL. RELIABLE. TRANSPARENT. 24/7.
Customer Service Center
To prevent your supply chain from being disrupted and to ensure that your systems are always available when stocks are low, you need access to a responsive, reliable service team at all times. With Systec & Services, this is guaranteed.
Systec & Services offers a 24/7 helpdesk that ensures individual and reliable maintenance services (Service Level Agreement SLA), as well as transparency of maintenance work for our customers. This guarantees fast and problem-solving help.
Benefit from a helpdesk you can contact by phone or by remote access, a reliable and quick maintenance service for your software solutions and IT system components, optimal service transparency, reliable direct contact with our service team - and much more.
Scope of delivery
- Helpdesk: We help quickly, whether on the phone or via direct remote access to your system.
- Reliable maintenance service: Decide with us at what regular intervals our service technicians should maintain your software solutions and IT system components.
- Transparent control: You receive a service log book from us, which provides you with a complete and structured overview of all maintenance activities.
- Fast, solution-oriented help: Our technicians support you by telephone or directly onsite, according to your requirements.
- Service hotline: For registered clients